Old Mutual Insurance in Namibia
Contacts, licence, claims and complaints
Old Mutual contacts in Namibia
- Short-term insurance
- +264 (0) 81 956 1016
- Head office
- Mutual Tower, 223 Independence Avenue, Windhoek
As published by the company: Old Mutual Namibia — How to contact us (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
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Old Mutual companies licensed in Namibia
| Company | Licensed as |
|---|---|
| Old Mutual Short-term Insurance Company(Namibia) Ltd | Short-term insurers |
| Old Mutual Life Assurance Company of Namibia Limited | Long-term insurers |
Source: NAMFISA, Registered institutions and intermediaries (NAMFISA register retrieved on 31 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Namibia.
Before you buy from Old Mutual in Namibia
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the agent or broker who sells you the policy, on NAMFISA's register of registered institutions and intermediaries, or call NAMFISA toll-free on 0800 290 500.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the Financial Institutions and Markets Act sets no general deadline for paying a claim, so ask the insurer for its claims timeline in writing and keep copies of everything you send.
- If something goes wrong, complain to the insurer in writing, then to NAMFISA's Complaints Department (061 290 5134, toll-free 0800 290 500, complaintsdept@namfisa.com.na).
The rules above come from our guides: licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
Frequently asked questions
Is Old Mutual licensed in Namibia?
Yes. 2 Old Mutual companies appear on the NAMFISA list (NAMFISA register retrieved on 31 October 2026): Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited.
How do I complain about Old Mutual in Namibia?
Write to Old Mutual first; if it does not settle, complain to the insurer in writing, then to NAMFISA's Complaints Department (061 290 5134, toll-free 0800 290 500, complaintsdept@namfisa.com.na).
How long does Old Mutual have to pay a claim in Namibia?
The same rule applies to every insurer in Namibia: the Financial Institutions and Markets Act sets no general deadline for paying a claim, so ask the insurer for its claims timeline in writing and keep copies of everything you send.