Old Mutual Insurance in Rwanda
Licence, claims and complaints
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Old Mutual company licensed in Rwanda
| Company | Licensed as |
|---|---|
| OLD MUTUAL INSURANCE RWANDA PLC | Private insurers |
Source: National Bank of Rwanda, List of licensed insurers (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Rwanda.
Before you buy from Old Mutual in Rwanda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer on the National Bank of Rwanda's list of licensed insurers, and the broker on its list of licensed brokers, before you pay.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).
- If something goes wrong, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
The rules above come from our guides: licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
Frequently asked questions
Is Old Mutual licensed in Rwanda?
Yes. 1 Old Mutual company appears on the BNR list (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)): OLD MUTUAL INSURANCE RWANDA PLC.
How do I complain about Old Mutual in Rwanda?
Write to Old Mutual first; if it does not settle, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
How long does Old Mutual have to pay a claim in Rwanda?
The same rule applies to every insurer in Rwanda: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).