Old Mutual Insurance in Zimbabwe
Contacts, licence, claims and complaints
Old Mutual contacts in Zimbabwe
- +263719 433 433, +263780 040 219
- Claims (WhatsApp)
- 0719433433
- Head office
- 100 The Chase, Mutual Gardens, Emerald Hill, Harare
As published by the company: Old Mutual Zimbabwe — Our Contact Details (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
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Old Mutual companies licensed in Zimbabwe
| Company | Licensed as |
|---|---|
| Old Mutual Insurance Company | Short-term insurers |
| Old Mutual Life Assurance Company | Life assurers |
Source: IPEC, Regulated entities (IPEC list of regulated entities retrieved on 31 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Zimbabwe.
Before you buy from Old Mutual in Zimbabwe
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the broker or agent who sells you the policy, on IPEC's list of regulated entities, or ask IPEC (enquiry@ipec.co.zw, WhatsApp +263 772 154 281).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the Insurance Act sets no general deadline for paying a claim, so ask the insurer for its claims timeline in writing and keep copies of everything you send.
- If something goes wrong, complain to the insurer in writing first, then to IPEC (complaints@ipec.co.zw, WhatsApp +263 772 154 281, or its complaints offices in Harare and Bulawayo).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
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Frequently asked questions
Is Old Mutual licensed in Zimbabwe?
Yes. 2 Old Mutual companies appear on the IPEC list (IPEC list of regulated entities retrieved on 31 October 2026): Old Mutual Insurance Company; Old Mutual Life Assurance Company.
How do I complain about Old Mutual in Zimbabwe?
Write to Old Mutual first; if it does not settle, complain to the insurer in writing first, then to IPEC (complaints@ipec.co.zw, WhatsApp +263 772 154 281, or its complaints offices in Harare and Bulawayo).
How long does Old Mutual have to pay a claim in Zimbabwe?
The same rule applies to every insurer in Zimbabwe: the Insurance Act sets no general deadline for paying a claim, so ask the insurer for its claims timeline in writing and keep copies of everything you send.