Old Mutual Insurance in Botswana
Contacts, licence, claims and complaints
Old Mutual contacts in Botswana
- Complaints
- (267) 399 5700/01, Complaints@oldmutual.co.bw
- Head office
- Unit 4, Plot 64511, Fairgrounds, Gaborone
As published by the company: Old Mutual Botswana — Contact Us (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
5 chapters in one PDF, every source listed. Free, no sign-up.
Get the free PDFOn this page · 5 sections
Old Mutual companies licensed in Botswana
| Company | Licensed as |
|---|---|
| Old Mutual Life Insurance Company (Botswana) (Pty) Ltd | Life insurers |
| Old Mutual Short-Term Insurance (Botswana) Limited | General insurers |
Source: NBFIRA, Annual Report 2023: lists of insurers, reinsurers and medical aid funds (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Botswana.
Before you buy from Old Mutual in Botswana
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the agent or broker who sells you the policy, on NBFIRA's list of licensed entities, or call NBFIRA on +267 310 2595 / 368 6100.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.
- If something goes wrong, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
The rules above come from our guides: licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
Frequently asked questions
Is Old Mutual licensed in Botswana?
Yes. 2 Old Mutual companies appear on the NBFIRA list (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)): Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited.
How do I complain about Old Mutual in Botswana?
Write to Old Mutual first; if it does not settle, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
How long does Old Mutual have to pay a claim in Botswana?
The same rule applies to every insurer in Botswana: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.