Old Mutual Insurance in Malawi
Contacts, licence, claims and complaints
Old Mutual contacts in Malawi
- info@oldmutual.co.mw
- Head office
- Old Mutual Building, 30 Glyn Jones Road, Blantyre
As published by the company: Old Mutual Malawi — Contact us (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
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Old Mutual company licensed in Malawi
| Company | Licensed as |
|---|---|
| Old Mutual Life Assurance Company (Malawi) Limited | Life insurance companies |
Source: Registrar of Financial Institutions (Reserve Bank of Malawi), List of licensed, registered and supervised financial institutions as at 30 June 2026 (Registrar of Financial Institutions' list as at 30 June 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Malawi.
Before you buy from Old Mutual in Malawi
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the broker or agent who sells you the policy, on the Registrar of Financial Institutions' list of licensed institutions published by the Reserve Bank of Malawi.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the Insurance (Claims Management) Directive, 2014 gives the insurer 5 working days to acknowledge a claim, 7 working days after the documents to present the discharge, and the Registrar may fine it up to 25% of the claim if it does not pay within 14 days of the signed discharge.
- If something goes wrong, complain to the insurer in writing, then to the Registrar of Financial Institutions at the Reserve Bank of Malawi (hotline 80 008 444, complaints-handling@rbm.mw).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
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Frequently asked questions
Is Old Mutual licensed in Malawi?
Yes. 1 Old Mutual company appears on the Registrar (RBM) list (Registrar of Financial Institutions' list as at 30 June 2026): Old Mutual Life Assurance Company (Malawi) Limited.
How do I complain about Old Mutual in Malawi?
Write to Old Mutual first; if it does not settle, complain to the insurer in writing, then to the Registrar of Financial Institutions at the Reserve Bank of Malawi (hotline 80 008 444, complaints-handling@rbm.mw).
How long does Old Mutual have to pay a claim in Malawi?
The same rule applies to every insurer in Malawi: the Insurance (Claims Management) Directive, 2014 gives the insurer 5 working days to acknowledge a claim, 7 working days after the documents to present the discharge, and the Registrar may fine it up to 25% of the claim if it does not pay within 14 days of the signed discharge.