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Check an insurer, agent or broker in Botswana

How to check an insurer, agent or broker in Botswana

Insurers & your rights2 min read · Reviewed on by the Tulinde editorial team · how we check facts

Short answerChecked 31 October 2026
Before you pay, find the insurer named on your policy and the agent or broker who sells it on NBFIRA's lists of licensed entities. NBFIRA's advice: "Never enter into any business transaction with insurance companies, brokers or agents that are not licensed" — "If you are unsure, call NBFIRA to verify licensing of the entity or individual" (+267 310 2595 / 368 6100). Only licensed insurance agents may sell and service insurance policies.
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Your situation is different? Ask.

Answers come from the law, the regulator and the insurers' own documents, with the source under each answer. General information, not advice.

What should I check before I buy cover?What is an excess?How do I prepare a claim?

Step by step

  1. Read the policy schedule: the insurer is the company named on it, not the shop, bank or funeral parlour that sold it.
  2. Find that company on insurance companies in Botswana (NBFIRA's list).
  3. Find the agent or broker on NBFIRA's list of licensed brokers and agents (NBFIRA list).
  4. In doubt, call NBFIRA on +267 310 2595 / 368 6100 or write to info@nbfira.org.bw before you pay.

Quotes: NBFIRA consumer education; NBFIRA, insurance agents.

Why it matters

The Insurance Industry Act requires insurers to be licensed (section 4, "Licensing of insurer") and brokers and agents too (section 76, "Licensing of insurance broker and insurance agent"), and governs their representatives (sections 85 to 89) (arrangement of sections). Medical aid funds are on a separate NBFIRA list: medical aid in Botswana.

NBFIRA's website did not open on 31 October 2026, and the latest list we could read in full is NBFIRA's Annual Report 2023 (insurers and medical aid funds) and its website list of January 2025 (agents and brokers). A licence can be granted or cancelled since: confirm with NBFIRA by phone.

Already insured?

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Next step

1. Find the cover that fits

Frequently asked questions

How do I know if an insurance company is licensed in Botswana?

Find the company named on your policy on NBFIRA's list of licensed insurers, or call NBFIRA on +267 310 2595 / 368 6100.

Do insurance agents need a licence in Botswana?

Yes. NBFIRA: only licensed insurance agents are allowed to sell and service insurance policies. Section 76 of the Insurance Industry Act covers the licensing of brokers and agents.

Sources

  1. NBFIRA — Consumer education: insurance (licensing, lapses, disclosure, 30-day cooling-off, grace period, complaints) (Web Archive copy of 5 March 2024)
  2. NBFIRA — Insurance Agents: "Only licensed insurance agents are allowed to sell and service insurance policies" (Web Archive copy of 21 January 2025)
  3. NBFIRA — List of regulated entities: insurers, reinsurers, medical aid schemes, brokers and agents (Web Archive copy of 21 January 2025; nbfira.org.bw did not open on 31 October 2026)
  4. Insurance Industry Act (Cap. 46:01), Act 10 of 2015, in force 17 May 2019 — arrangement of sections, Botswana Laws (full text behind a paywall: sections cited by their heading)
  5. NBFIRA — Annual Report 2023: Table 15, Appendix 4 (indicators for insurers), Appendices 6–7 and 9B–9C (lists of insurers and medical aid funds) (Web Archive copy)

Same guide in other countries

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Regulator in Botswana: NBFIRA

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