Pula Medical Aid Fund (Pulamed)

The benefit options Pula lists

Executive, Deluxe, Galaxy, Standard and Flexi, as on the fund's website on 31 October 2026. Pula publishes the benefits of each option on its own pages; ask the fund for the contribution of the option you want, for you and your dependants, in writing.

Offices and contacts

• Call centre 365 0555, clientservices@afa.co.bw.
• Head office: Unit 1 (Acacia), Prime Plaza, Plot 74358, Western Commercial Road, New CBD, Gaborone.
• Gaborone branch: Plot 74769, Mowana Mews, ground floor, CBD. Francistown branch: Plot 4040/405, Riverside Private Hospital, Moffat Street.

Source: Pula Medical Aid Fund, seen on 31 October 2026. Pula is on NBFIRA's list of medical aid funds (Annual Report 2023, Appendix 9C).

Regulation and complaints

Medical aid funds are regulated and supervised by NBFIRA under the NBFIRA Act. In January 2025 NBFIRA's own page still said there were no subordinate regulations and rules to license and monitor them, and that it had tendered for their drafting (NBFIRA, medical aid funds).

The five funds collected P2,266 million of contributions and paid P2,161 million of claims in 2022 (NBFIRA Annual Report 2023, Appendix 4).

A refused claim: write to the fund first, then follow NBFIRA's complaints procedure.

Sources

1. Pula Medical Aid Fund (Pulamed) — official website: benefit options (Executive, Deluxe, Galaxy, Standard, Flexi), offices (seen 31 October 2026)
2. NBFIRA — Annual Report 2023: Table 15, Appendix 4 (indicators for insurers), Appendices 6–7 and 9B–9C (lists of insurers and medical aid funds) (Web Archive copy)
3. NBFIRA — Medical Aid Funds: regulation under the NBFIRA Act and registered funds (Web Archive copy of 21 January 2025)
4. NBFIRA — Complaints: procedure to follow before lodging a complaint with NBFIRA (Web Archive copy of 22 October 2026)