Liberty Insurance in Botswana
Licence, claims and complaints
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Liberty company licensed in Botswana
| Company | Licensed as |
|---|---|
| Liberty (Botswana) (Pty) Ltd t/a Liberty Life Botswana | Life insurers |
Source: NBFIRA, Annual Report 2023: lists of insurers, reinsurers and medical aid funds (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Botswana.
Before you buy from Liberty in Botswana
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the agent or broker who sells you the policy, on NBFIRA's list of licensed entities, or call NBFIRA on +267 310 2595 / 368 6100.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.
- If something goes wrong, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
The rules above come from our guides: licensed insurers and how to complain.
Liberty in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Liberty Life Assurance Kenya Limited |
| Uganda | Liberty Life Assurance (U) Ltd; Liberty General Insurance (U) Ltd |
| South Africa | Liberty Group Limited |
| Namibia | Liberty Life Namibia Limited |
| Zambia | Liberty Life Zambia Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Liberty. Brand names belong to their owners.
Frequently asked questions
Is Liberty licensed in Botswana?
Yes. 1 Liberty company appears on the NBFIRA list (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)): Liberty (Botswana) (Pty) Ltd t/a Liberty Life Botswana.
How do I complain about Liberty in Botswana?
Write to Liberty first; if it does not settle, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
How long does Liberty have to pay a claim in Botswana?
The same rule applies to every insurer in Botswana: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.