Tulinde
Zambia
Insurer profile · Zambia

Liberty Insurance in Zambia

Licence, claims and complaints

Short answerChecked 31 October 2026
In Zambia, Liberty operates through 1 company on the PIA list (PIA list of licensed insurance entities for 2026, published 2 October 2026): Liberty Life Zambia Limited (long-term insurers). Each company is licensed on its own. Before you buy, check the insurer, and the broker or agent who sells you the policy, on the Pensions and Insurance Authority's list of licensed insurance entities for 2026, and read the insurance disc on the vehicle. You have the choice: compare Liberty with the other licensed insurers before you sign.
Long-termLicensed by PIA · official list (PIA list of licensed insurance entities for 2026, published 2 October 2026)
Free PDF: NHIMA guide 2026: registration, contributions, card and benefits

5 chapters in one PDF, every source listed. Free, no sign-up.

Get the free PDF
On this page · 5 sections
  1. Liberty company licensed in Zambia
  2. Before you buy from Liberty in Zambia
  3. Liberty in other African countries
  4. FAQ
  5. Sources

Liberty company licensed in Zambia

CompanyLicensed as
Liberty Life Zambia LimitedLong-term insurers

Source: Pensions and Insurance Authority, Licensed Insurance Entities 2026 (PIA list of licensed insurance entities for 2026, published 2 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Zambia.

Before you buy from Liberty in Zambia

  1. Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
  2. For motor cover, check the insurer, and the broker or agent who sells you the policy, on the Pensions and Insurance Authority's list of licensed insurance entities for 2026, and read the insurance disc on the vehicle.
  3. Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
  4. Keep in mind the claim rule that applies to every insurer: an insurer that accepts a claim must settle it within the prescribed period, and one that refuses must give you its reasons in writing (Insurance Act 2021, section 28).
  5. If something goes wrong, complain to the insurer in writing, then to the Registrar of the Pensions and Insurance Authority (pia@pia.org.zm, +260 211 251401) within one year of exhausting the insurer's process.

The rules above come from our guides: check a cover, licensed insurers and how to complain.

Liberty in other African countries

CountryLicensed companies
KenyaLiberty Life Assurance Kenya Limited
UgandaLiberty Life Assurance (U) Ltd; Liberty General Insurance (U) Ltd
South AfricaLiberty Group Limited
BotswanaLiberty (Botswana) (Pty) Ltd t/a Liberty Life Botswana
NamibiaLiberty Life Namibia Limited

Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.

Tulinde is independent and not affiliated with Liberty. Brand names belong to their owners.

What would you like to do now?

Frequently asked questions

Is Liberty licensed in Zambia?

Yes. 1 Liberty company appears on the PIA list (PIA list of licensed insurance entities for 2026, published 2 October 2026): Liberty Life Zambia Limited.

How do I complain about Liberty in Zambia?

Write to Liberty first; if it does not settle, complain to the insurer in writing, then to the Registrar of the Pensions and Insurance Authority (pia@pia.org.zm, +260 211 251401) within one year of exhausting the insurer's process.

How long does Liberty have to pay a claim in Zambia?

The same rule applies to every insurer in Zambia: an insurer that accepts a claim must settle it within the prescribed period, and one that refuses must give you its reasons in writing (Insurance Act 2021, section 28).

Sources

  1. Pensions and Insurance Authority — Licensed Insurance Entities 2026
Independent: Tulinde is not an insurer and does not rank insurers.How we make moneyEditorial policyWho we are

Regulator in Zambia: PIA

Free PDF guides, no sign-upFree guides
Liberty Insurance Zambia: licence, claims, complaints | Tulinde