Alliance medical aid Zimbabwe: plans, contacts

Short answerChecked 7 November 2026

Alliance Health (Pvt) Ltd says it is a registered administrator of medical aid societies and schemes in Zimbabwe. It runs Alliance Options and Alliance Options Select, Multimed (Bronze, Silver, Gold and Platinum plans, up to USD 1,000,000 per member per year across Africa), Northern Alliance and the Northern Medical Aid Society. New members pay three months' contributions on joining. Claims are handed in at 7 Fleetwood Road, Alexandra Park, Harare. 24-hour lines: +263 772 126 120 and 08677 000 716; clientservices@healthzim.com.

Compare health cover quotes in Zimbabwe

Free, no obligation. Only insurers and brokers licensed by IPEC receive your request.

Get free quotes

Your situation is different? Ask.

Answers come from the law, the regulator and the insurers' own documents, with the source under each answer. General information, not advice.

Does the cover include outpatient care?How do waiting periods work?What should I check before I buy?

On this page · 6 sections

Alliance Health plans
Waiting periods and joining
How to claim from Alliance Health
Contacts and complaints
FAQ
Sources

Alliance Health plans

Plan	What Alliance Health says about it
Alliance Options	Regional plans for residents of Southern and East Africa, with benefits of up to USD 1,500,000 in 14 countries (Botswana, India, Kenya, Lesotho, Malawi, Mauritius, Mozambique, Namibia, South Africa, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe)
Alliance Options Select	Tiered plans for individuals and companies: all private health care in Zimbabwe and, for the top scheme, treatment in South Africa; up to 200% of tariff for the top schemes
Multimed	Bronze, Silver, Gold or Platinum; up to USD 1,000,000 per member per year throughout Africa; Bronze covers hospitalisation, emergencies, advanced imaging and cancer treatment; no contribution for the second, third and fourth child aged up to 17
Northern Alliance	Private facilities in Zimbabwe and listed territories; a USD 10 excess on each GP, dental and optical consultation claim
Northern Medical Aid Society	Any private facility in Zimbabwe; claims settled at AHFoZ ZRVS tariffs

From Alliance Health's own pages (Alliance Options, Select, Multimed, Northern Alliance, Northern Medical Aid). Its website asks browsers to pass a check, so we read Web Archive copies dated October 2025 to February 2026: ask Alliance Health for the current rates and benefit table before you join.

Waiting periods and joining

Benefit (Northern Alliance)	Waiting period
Routine dental	6 months
Optical appliances (every 2 years)	6 months
Maternity	12 months
Routine, wellness and check-ups	12 months

Northern Medical Aid also has waiting periods on dental, optical, maternity, orthodontics and routine check-ups. On both, new members pay three months' contributions on enrolment, benefits are pro-rated when you join after January, and orthodontic benefits need board approval. Alliance Health says rates and benefits change with notice and asks you to request the latest version from clientservices@healthzim.com (Northern Alliance, Northern Medical Aid).

How to claim from Alliance Health

Fill in the claim form: your part (the person treated), then your doctor's part, including the medical history (when symptoms started and when advice was first sought) — without it the claim cannot be processed.
If you paid, attach the receipt, tick "Payment of this claim should be made to: THE MEMBER" and give your bank details on the back; sign and date the form.
For a specialist, therapist, scan or test, add a copy of the referral note.
Bring the completed form and receipt to 7 Fleetwood Road, Alexandra Park, Harare: Alliance Health says it cannot accept scanned copies. Queries: claimqueries@healthzim.com.

Write in permanent ink and clearly: illegible claims may be rejected. Travelling outside Zimbabwe? Carry several claim forms (how to claim).

Contacts and complaints

	Alliance Health
Harare office	7 Fleetwood Road, Alexandra Park, Harare · 08677020406 / 0772126119
Bulawayo office	7 Oak Avenue, Suburbs (off 12th Avenue), Bulawayo · 230641 / 230649 / 230653
24-hour emergency lines	+263 772 126 120 · 08677 000 716
Membership and service	clientservices@healthzim.com
Claims	claimsteam@healthzim.com
Contributions and statements	debtors@healthzim.com

From contact us. Complain to Alliance Health in writing first. Medical aid societies are registered under the Medical Services Act and, since 24 April 2026, IPEC can register and supervise them (Amendment Act): see complaints. To compare with other societies: medical aid societies compared · CIMAS · PSMAS.

Already insured?

Check my motor certificate Understand my policy Prepare a claim

Next step

1. Find the cover that fits 2. Get free quotes

Frequently asked questions

What is the Alliance medical aid phone number?

24-hour lines +263 772 126 120 and 08677 000 716; Harare office 08677020406 / 0772126119; email clientservices@healthzim.com (Alliance Health contact page, Web Archive copy of October 2025).

Which plans does Alliance Health offer?

Alliance Options, Alliance Options Select, Multimed (Bronze, Silver, Gold, Platinum), Northern Alliance and the Northern Medical Aid Society.

How do I claim from Alliance Health?

Complete the claim form with your doctor, attach receipts and referral notes, and bring it to 7 Fleetwood Road, Alexandra Park, Harare; scanned copies are not accepted. Queries: claimqueries@healthzim.com.

Is there a waiting period?

Yes. On Northern Alliance: 6 months for routine dental and optical, 12 months for maternity and routine check-ups. New members also pay three months' contributions on joining.