CIMAS medical aid — packages, claims, contacts

Short answerChecked 31 October 2026

CIMAS (Cimas Health Group) is a Zimbabwean medical aid society that says it has "over 8 decades of healthcare experience". Its Secure (USD) packages are Health Save, Primary, Essential, Private, Private Plus, Premium and Prime; it also offers ZWL packages, Healthguard (FCA) packages and Medicare. Claims go through the CIMAS app, claims@cimas.co.zw, post or a branch, and refunds are paid only by bank transfer. Contact: +263 867 7400 500 or 08080001-3, connect@cimas.co.zw.

Free PDF: Medical aid societies guide 2026

4 chapters in one PDF, every source listed. Free, no sign-up.

Get the free PDF

Your situation is different? Ask.

Answers come from the law, the regulator and the insurers' own documents, with the source under each answer. General information, not advice.

Does the cover include outpatient care?How do waiting periods work?What should I check before I buy?

On this page · 5 sections

CIMAS packages
How to claim from CIMAS
Contacts and complaints
FAQ
Sources

CIMAS packages

Family	Packages named by CIMAS
Secure (USD)	Health Save, Primary, Essential, Private, Private Plus, Premium, Prime
ZWL packages	Local-currency packages
Healthguard (FCA)	Healthguard International
Medicare	Listed under Packages

From CIMAS and our packages, seen 31 October 2026. CIMAS says benefit limits apply per beneficiary per membership year within an annual global limit. Rates are not reproduced here: ask CIMAS for a written quote.

How to claim from CIMAS

Check your banking details: CIMAS pays refunds only by electronic funds transfer (update them on 08080001-3).
Make sure the claim shows your name and initials, membership number, treatment date, amount charged and tariff, the provider's stamp and signature, and is signed by the member or guardian. Specialist claims need the referring provider's name; radiology and pathology the doctor's request form; hospital claims a breakdown of drugs and sundries.
Submit it through the CIMAS app, by email to claims@cimas.co.zw, by post to the Claims Department, P.O. Box 1243, Harare, or at a branch.
Track it in the app or web portal: subscriber claims are processed every two weeks, provider claims monthly.

All from CIMAS, how to claim, seen 31 October 2026.

Contacts and complaints

Cimas House, Borrowdale Office Park, Borrowdale Road, P.O. Box 1243, Harare; +263 867 7400 500 · 08080001-3; connect@cimas.co.zw (CIMAS).

Complain to CIMAS in writing first. Medical aid societies are registered under the Medical Services Act and, since 24 April 2026, IPEC has power to register and supervise them (Amendment Act): see complaints.

Already insured?

Check my motor certificate Understand my policy Prepare a claim

Next step

1. Find the cover that fits

Frequently asked questions

What are the CIMAS Secure packages?

CIMAS lists Health Save, Primary, Essential, Private, Private Plus, Premium and Prime as its Secure (USD) packages.

How do I submit a CIMAS claim?

Through the CIMAS app, by email to claims@cimas.co.zw, by post to P.O. Box 1243, Harare, or at a branch. Refunds are paid only by bank transfer.

What is the CIMAS phone number?

+263 867 7400 500 or 08080001-3; email connect@cimas.co.zw (CIMAS website, seen 31 October 2026).