Prudential Insurance in Zambia
Contacts, licence, claims and complaints
Prudential contacts in Zambia
- Phone
- 752, +26 (0) 211 389 710
- info@prudential.co.zm
- Head office
- Prudential House, Plot 32256, Thabo Mbeki Road, Lusaka
- Website
- prudential.co.zm
As published by the company: Prudential Life Zambia — Contact Us (seen 31 October 2026). Tulinde is not Prudential: it cannot answer for the company.
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Prudential company licensed in Zambia
| Company | Licensed as |
|---|---|
| Prudential Life Assurance Zambia Limited | Long-term insurers |
Source: Pensions and Insurance Authority, Licensed Insurance Entities 2026 (PIA list of licensed insurance entities for 2026, published 2 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Zambia.
Before you buy from Prudential in Zambia
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the broker or agent who sells you the policy, on the Pensions and Insurance Authority's list of licensed insurance entities for 2026, and read the insurance disc on the vehicle.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: an insurer that accepts a claim must settle it within the prescribed period, and one that refuses must give you its reasons in writing (Insurance Act 2021, section 28).
- If something goes wrong, complain to the insurer in writing, then to the Registrar of the Pensions and Insurance Authority (pia@pia.org.zm, +260 211 251401) within one year of exhausting the insurer's process.
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Prudential in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Prudential Life Assurance Kenya Limited |
| Uganda | Prudential Assurance (U) Ltd |
| Ghana | Prudential Life Insurance Ghana Limited |
| Nigeria | Prudential Zenith Life Insurance Ltd |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Prudential. Brand names belong to their owners.
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Frequently asked questions
Is Prudential licensed in Zambia?
Yes. 1 Prudential company appears on the PIA list (PIA list of licensed insurance entities for 2026, published 2 October 2026): Prudential Life Assurance Zambia Limited.
How do I complain about Prudential in Zambia?
Write to Prudential first; if it does not settle, complain to the insurer in writing, then to the Registrar of the Pensions and Insurance Authority (pia@pia.org.zm, +260 211 251401) within one year of exhausting the insurer's process.
How long does Prudential have to pay a claim in Zambia?
The same rule applies to every insurer in Zambia: an insurer that accepts a claim must settle it within the prescribed period, and one that refuses must give you its reasons in writing (Insurance Act 2021, section 28).