MUA Insurance in Rwanda
Licence, claims and complaints
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MUA company licensed in Rwanda
| Company | Licensed as |
|---|---|
| MUA Insurance Company Rwanda Ltd | Private insurers |
Source: National Bank of Rwanda, List of licensed insurers (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Rwanda.
Before you buy from MUA in Rwanda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer on the National Bank of Rwanda's list of licensed insurers, and the broker on its list of licensed brokers, before you pay.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).
- If something goes wrong, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
The rules above come from our guides: licensed insurers and how to complain.
MUA in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | MUA Insurance (Kenya) Limited |
| Uganda | MUA Insurance (U) Ltd |
| Tanzania | MUA Insurance (Tanzania) Limited; MUA Life Tanzania Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with MUA. Brand names belong to their owners.
Frequently asked questions
Is MUA licensed in Rwanda?
Yes. 1 MUA company appears on the BNR list (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)): MUA Insurance Company Rwanda Ltd.
How do I complain about MUA in Rwanda?
Write to MUA first; if it does not settle, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
How long does MUA have to pay a claim in Rwanda?
The same rule applies to every insurer in Rwanda: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).