Botswana Life in Botswana
Contacts, licence, claims and complaints
Botswana Life contacts in Botswana
- Phone
- +267 36 23 700
- Website
- botswanalife.co.bw
As published by the company: Botswana Life — Contact us (seen 31 October 2026). Tulinde is not Botswana Life: it cannot answer for the company.
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Botswana Life company licensed in Botswana
| Company | Licensed as |
|---|---|
| Botswana Life Insurance Limited | Life insurers |
Source: NBFIRA, Annual Report 2023: lists of insurers, reinsurers and medical aid funds (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Botswana.
The products Botswana Life lists
| For individuals | Products named on botswanalife.co.bw |
|---|---|
| Funeral cover | Monkgogi Funeral Plan, Boikanyo Funeral Plan, Mmoloki Funeral Cover, Mosako Funeral Plan, Lore Master Plan, Motlamedi Premier Funeral Plan, Masika Otlhe Extended Family Cover |
| Life cover | Poelo Whole of Life, Poelo Standard, Poelo Exclusive, Poelo Mortgage Protector, Poelo Credit Life, Educare |
| Retirement | Tapologo Retirement Annuity |
| Savings and investment | Isago Multi Fund Discretionary Savings, Isago Educator, Botswana Life International Investment Plan |
| Hospital cash | Bosa Hospital Cash Plan |
It also lists group life, group funeral, group credit life and income continuation cover for employers. Menu reproduced from Botswana Life's website, seen on 31 October 2026: not a recommendation, and no prices are reproduced.
Contacts and claims
Call centre +267 36 23 700; client services clientservices@blil.co.bw (contact). The website links a death claim form, a maturity claim form and a checklist for death benefits (Botswana Life).
In NBFIRA's table of life insurers, Botswana Life Insurance Limited (BLIL) reported P3,093 million of gross premium written for 2022, out of P4,507 million for all nine life insurers (NBFIRA Annual Report 2023, Appendix 6). A figure, not a rating: compare policies, not companies.
Before you buy from Botswana Life in Botswana
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the agent or broker who sells you the policy, on NBFIRA's list of licensed entities, or call NBFIRA on +267 310 2595 / 368 6100.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.
- If something goes wrong, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with Botswana Life. Brand names belong to their owners.
Frequently asked questions
Is Botswana Life licensed in Botswana?
Yes. 1 Botswana Life company appears on the NBFIRA list (NBFIRA Annual Report 2023, Appendices 9B and 9C (the NBFIRA website did not open on 31 October 2026)): Botswana Life Insurance Limited.
How do I complain about Botswana Life in Botswana?
Write to Botswana Life first; if it does not settle, complain to the insurer in writing, then to its Principal Officer, then to NBFIRA (info@nbfira.org.bw, +267 310 2595 / 368 6100) and, after that, the Non-Bank Financial Institutions Tribunal.
How long does Botswana Life have to pay a claim in Botswana?
The same rule applies to every insurer in Botswana: ask the insurer for its claims procedure and timeline in writing and keep copies of everything you send; if it does not acknowledge a complaint within 10 working days you may go to NBFIRA.
What is Botswana Life's call centre number?
+267 36 23 700; e-mail clientservices@blil.co.bw (contact page seen on 31 October 2026).
Does Botswana Life sell funeral cover?
Yes: its website lists seven funeral plans, including Monkgogi, Boikanyo, Mmoloki and Mosako. See also funeral cover in Botswana.
Sources
- NBFIRA — Annual Report 2023: lists of insurers, reinsurers and medical aid funds
- Botswana Life — official website: products for individuals, corporates and business owners, call centre (seen 31 October 2026)
- Botswana Life — Contact us: clientservices@blil.co.bw (seen 31 October 2026)
- NBFIRA — Annual Report 2023: Table 15, Appendix 4 (indicators for insurers), Appendices 6–7 and 9B–9C (lists of insurers and medical aid funds) (Web Archive copy)