Photo: Shaun Metcalfe (Flickr), Wikimedia Commons, CC BY 2.0eNHIMA portal
Log in, pay and check your NHIMA status
- Log in, register, pay: enhima.nhima.co.zm, the only portal NHIMA links from its website (NHIMA).
- Pay or check your status by mobile money: dial *115# on Airtel, MTN or Zamtel (NHIMA leaflet).
- Help: toll-free 8000 or info@nhima.co.zm (NHIMA contacts).
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The official address
NHIMA's website links to a single portal, enhima.nhima.co.zm, from its home page and its registration page (NHIMA). Type the address yourself rather than following a link from a message, and never give your password to anyone who calls you.
| You want to… | Where |
|---|---|
| Register yourself, your company or your beneficiaries | eNHIMA (become a member) |
| Upload the monthly return (employers) | eNHIMA; NHIMA publishes an "eNHIMA 2.0 return upload guide" and a guide to dropping a return (resources) |
| Pay | eNHIMA, internet banking, or mobile money; NHIMA publishes payment guides for several banks and for Spenn (resources) |
| Check your membership status | Mobile money menu on *115# (NHIMA leaflet) |
Pay or check your status by mobile money
- Dial *115# on Airtel, MTN or Zamtel.
- Go to the bills, government agencies or insurance menu of your network and choose NHIMA (the menu path differs by network; it is printed on NHIMA's leaflet).
- Choose "Make payment" to pay, or "Check status" to check your NHIMA membership status.
- Type your NRC in the format XXXXXX/XX/X.
Source: NHIMA, informal sector leaflet.
When the portal does not work
NHIMA publishes guides for known errors, such as "NPIN already exists" or the actions tab not appearing on the payment history (resources). Otherwise call the toll-free line 8000, +260 211 356 498 or +260 211 356 499, write to info@nhima.co.zm, or go to an NHIMA office: the head office is at the Public Service Pensions Fund Building, Alick Nkhata Road, Longacres, Lusaka, and there is an office in every province (contact).
If you are still not satisfied, file a complaint: see NHIMA benefits and complaints.
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Frequently asked questions
What is the NHIMA portal address?
https://enhima.nhima.co.zm, the eNHIMA member portal linked from nhima.co.zm.
How do I check my NHIMA status on my phone?
Dial *115# on Airtel, MTN or Zamtel, go to the NHIMA option and choose "Check status". Type your NRC as XXXXXX/XX/X.
What is the NHIMA toll-free number?
8000. NHIMA also answers on +260 211 356 498, +260 211 356 499 and info@nhima.co.zm.
Sources
- eNHIMA — NHIMA secure member portal (login)
- National Health Insurance Management Authority (NHIMA) — official website
- NHIMA — Become a member (registration of employees, self-employed and beneficiaries)
- NHIMA — Resources (forms and guides)
- NHIMA — Informal sector: payments and membership status by mobile money, *115# (leaflet)
- NHIMA — Contact us (toll-free 8000, provincial offices)