Prime Insurance in Rwanda
Contacts, licence, claims and complaints
Prime Insurance contacts in Rwanda
- Phone
- 1320, 0788336403, 0788195200
- callcenter@prime.rw, info@prime.rw
- Head office
- MIC Building, KN2 Av., Nyarugenge, Kigali
- Hours
- Monday–Friday 8:00 AM–5:00 PM; Saturday: Prime General 9:00 AM–2:00 PM, Prime Life closed
From the Web Archive copy of its contact page (November 2025): its website did not answer on 31 October 2026. Call before visiting. As published by the company: Prime Insurance — Contact Us (Web Archive copy of 2 November 2025, read 31 October 2026). Tulinde is not Prime Insurance: it cannot answer for the company.
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Get the free PDFPrime Insurance companies licensed in Rwanda
| Company | Licensed as |
|---|---|
| PRIME INSURANCE LTD | Private insurers |
| PRIME LIFE INSURANCE LTD | Private insurers |
Source: National Bank of Rwanda, List of licensed insurers (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Rwanda.
Before you buy from Prime Insurance in Rwanda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer on the National Bank of Rwanda's list of licensed insurers, and the broker on its list of licensed brokers, before you pay.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).
- If something goes wrong, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
The rules above come from our guides: licensed insurers and how to complain.
Tulinde is independent and not affiliated with Prime Insurance. Brand names belong to their owners.
Frequently asked questions
Is Prime Insurance licensed in Rwanda?
Yes. 2 Prime Insurance companies appear on the BNR list (BNR list of licensed insurers, updated January 2025 (the latest the BNR publishes, checked 31 October 2026)): PRIME INSURANCE LTD; PRIME LIFE INSURANCE LTD.
How do I complain about Prime Insurance in Rwanda?
Write to Prime Insurance first; if it does not settle, complain to the insurer in writing first, then to the National Bank of Rwanda (INTUMWA chatbot, WhatsApp +250 791 700 721 or SMS 6005).
How long does Prime Insurance have to pay a claim in Rwanda?
The same rule applies to every insurer in Rwanda: once the insurer admits liability it must pay within one month of all requirements being met and the amount agreed, and a rejection must be explained in writing within 10 working days (Law n° 030/2021, articles 122 and 123).