Photo: Matti Blume, Wikimedia Commons, CC BY-SA 4.0The National Health Insurance Authority (NHIA)
What it does and how to reach it
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What NHIA does
- Runs the National Health Insurance Scheme: membership by registration, a card with a unique permanent number for each member (Act 852, section 27).
- Credentials health facilities: only facilities certified by the relevant agency and holding an agreement with NHIA may treat members under the scheme (section 32). 5,483 facilities were credentialed at the end of 2024 (NHIA 2024 Annual Report).
- Pays claims: providers submit claims; NHIA must tell a provider within one month why a claim with a material error is rejected (section 36(2)).
- Sets the medicines and service lists and their tariffs, reviewed each year (sections 33 and 34).
- Regulates private health insurance: no one may provide private health insurance or run a scheme without NHIA registration and licence (section 63). See private health insurance.
Where the money comes from
Section 41 of Act 852 lists the sources of the National Health Insurance Fund, among them the National Health Insurance Levy, two and one half percentage points of each person's contribution to the basic national social security scheme (transferred by SSNIT each month), money approved by Parliament, and members' contributions.
In 2024 NHIA earned total revenue of GH¢7,551.39 million and spent GH¢2,292.39 million on claims (NHIA 2024 Annual Report).
Contacts
| NHIA | |
|---|---|
| Head office | No. 36, 6th Avenue, opposite AU Suite, Ridge Residential Area, Accra |
| Telephone | (0) 302 238136 / 233255 / 216970 / 241690 |
| Call centre | 054 444 6447 or 030 274 6447; short code 6447 on MTN and Vodafone |
| info@nhia.gov.gh | |
| Renew or check membership | *929# (see NHIS renewal) |
Contacts as published on NHIA's website and mobile renewal page. The official website, nhis.gov.gh, did not answer from outside Ghana when we checked; the links on this page go to its Web Archive copies.
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Frequently asked questions
What is the difference between NHIA and NHIS?
NHIS is the scheme people join; NHIA is the authority, set up by Act 852, that runs it, pays the hospitals and licenses private health insurance schemes.
What is the NHIA call centre number?
054 444 6447 or 030 274 6447, or the short code 6447 on MTN and Vodafone.
Who regulates private health insurance in Ghana?
The NHIA, under section 63 of the National Health Insurance Act, 2012 (Act 852) — not the National Insurance Commission.
Sources
- National Health Insurance Act, 2012 (Act 852) — NHIA copy (Web Archive copy of 25 May 2025)
- NHIA — 2024 Annual Report (Web Archive copy of 28 October 2026)
- NHIA — Membership: registration, exempt groups, renewal (Web Archive copy of 13 October 2026)
- NHIA — Mobile renewal: steps for *929# (Web Archive copy of 14 April 2025)
- NHIA — Private health insurance schemes and health insurance brokers in Ghana (Web Archive copy of 6 October 2026)