Serene Insurance in Ghana
Contacts, licence, claims and complaints
Serene Insurance contacts in Ghana
- Phone
- +233 30 2917 444/6
- info@sereneinsurance.com
- Head office
- Fourth floor, SU Tower, No. 18 Castle Road, Ridge, Accra
- Hours
- Monday–Friday 9am–5pm; Saturday 9am–2pm
- Website
- sereneinsurance.com
As published by the company: Serene Insurance — Contact us (seen 7 November 2026). Tulinde is not Serene Insurance: it cannot answer for the company.
Serene Insurance company licensed in Ghana
| Company | Licensed as |
|---|---|
| Serene Insurance Company Limited | Non-life insurers |
Source: National Insurance Commission, Register of licensed entities (NIC register of licensed entities retrieved on 31 October 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Ghana.
Before you buy from Serene Insurance in Ghana
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check the insurer, and the broker or agent who sells you the policy, on the National Insurance Commission's register (nic.gov.gh, "Verify a licensed entity") before you pay.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the Insurance Act, 2021 sets no general deadline for paying a claim, so ask the insurer for its claims procedure and timeline in writing, and for a written reason if the claim is rejected (NIC consumer education).
- If something goes wrong, complain to the insurer in writing first, then to the National Insurance Commission through its Complaints Hub (niccomplaintshub.com, +233 302 238300, info@nic.gov.gh).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Serene Insurance. Brand names belong to their owners.
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Frequently asked questions
Is Serene Insurance licensed in Ghana?
Yes. 1 Serene Insurance company appears on the NIC list (NIC register of licensed entities retrieved on 31 October 2026): Serene Insurance Company Limited.
How do I complain about Serene Insurance in Ghana?
Write to Serene Insurance first; if it does not settle, complain to the insurer in writing first, then to the National Insurance Commission through its Complaints Hub (niccomplaintshub.com, +233 302 238300, info@nic.gov.gh).
How long does Serene Insurance have to pay a claim in Ghana?
The same rule applies to every insurer in Ghana: the Insurance Act, 2021 sets no general deadline for paying a claim, so ask the insurer for its claims procedure and timeline in writing, and for a written reason if the claim is rejected (NIC consumer education).